Business Order Return Policy

This policy applies to business case orders and sample pack orders placed through kebada.com.

Damaged, Defective, or Incorrect Orders

Business orders are final sale unless products are defective, damaged during transit, short-shipped, or incorrectly fulfilled by KEBADA.

Please inspect your order upon delivery and notify KEBADA within 7 days of receipt if there is a shortage, damage, defect, or incorrect item.

Please include:

• Order number
• A brief description of the issue
• Photos or videos showing the problem
• Photos of the shipping carton and shipping label, when applicable

After reviewing an approved claim, KEBADA may provide a replacement, account credit, or refund depending on the circumstances.

Non-Defective Returns

Returns are not accepted for ordering mistakes, excess inventory, changes in business needs, or incorrect size, color, model, or quantity selection.

Customers are responsible for confirming product specifications, color, size, case pack or sample pack quantity, and shipping information before placing an order.

Unused or unopened products are still considered final sale when there is no verified defect, shipping damage, shortage, or fulfillment error by KEBADA.

Sample Packs

Sample packs are intended for product, fit, and performance evaluation and are non-returnable unless defective, damaged in transit, or incorrectly fulfilled.

Return Authorization

Products must not be returned without prior written authorization from KEBADA. Unauthorized returns may not be accepted or refunded.

Contact Us

For return questions or claims, contact support@kebada.com and include your order number and supporting information.